Manufacturer Information
Because Lemon Law is different in every state, it is important for manufacturers’ representatives be educated in Hawaii’s Lemon Law. To assist you in understanding the Hawaii SCAP program, carefully review the 4-step process for manufacturers.
The Lemon Law Handbook for Manufacturers will help you understand the claim process
Complete and gather the following:
- Your Manufacturer’s Statement
- The vehicle’s complete service history
- The vehicle’s relevant technical service bulletins or reports
- The vehicle’s manufacturer warranty
- The Consumer’s signed Statement of Consumer’s Rights under Hawaii’s Lemon Law
- A filing fee of $200.00 paid by check made payable to “Director of Finance”
Submit the documents and filing fee no later than ten (10) days from the date of your receipt of the Consumer’s claim.
- A Notice of Hearing will be mailed to you with the date, time and location of the hearing
- Schedule a vehicle inspection with the Consumer (if requested by you in your Manufacturer’s Statement) and submit a report of that inspection
- Sample Lemon Law Hearing Video – to learn more about the arbitration hearing
- Gather all your documents and evidence and attend the hearing
- Watch the mail for a decision from the arbitrator
Hawaii’s Lemon Law and administrative rules: