Resources for Consumers
Professional & Vocational Licensing Search
Look up information about individuals or businesses licensed by PVL
DCCA recommends that you look at: 1) when the business was established, 2) the names of the people involved in the business, and 3) any previous names of the business. The names gathered from this search can be used in the Complaint History search above.
Licensee complaint history search (RICO)
This link allows you to search Regulated Industries complaints Office (RICO) complaints information. This site provides information about complaints involving professions licensed by the Professional and Vocational Licensing Division as well as unlicensed activity investigations related to those professions. For complaints against Cable Franchises, Financial Institutions, Securities Dealers, Insurance Entities, and Utilities please check with the appropriate DCCA agency. Also search business complaints history search.
The Regulated Industries Complaints Office investigates allegations of professional misconduct by licensees and possible unlicensed activity that may be occurring in the State.
Simply complete a RICO complaint form. Complaint forms are available below. You can also call or write and a complaint form will be mailed to you. There is no fee to file a complaint. There is also no time limit, however, it is best to file your complaint as soon as possible. Complaints that involve situations distant in time are more challenging to investigate.
Useful Information for anyone planning to buy or sell real property
The Office of Administrative Hearings is responsible for conducting administrative hearings and issuing recommended or final decisions for all divisions within the Department of Commerce and Consumer Affairs that are required to provide contested case hearings pursuant to the provisions of Hawai`i Revised Statutes Chapters 91 and 92.
OAH Decisions
Decisions issued from January 2009
Condominium Dispute Resolution Pilot Program
Decisions issued from July 2, 2004
Please contact OAH at (808) 586-2828 or (808) 586-3097 (fax) or oah@dcca.hawaii.gov (email) to request copies of final orders issued prior to January 2009.
Thinking about suing your agent?
READ THIS FIRST – Informational memorandum including general procedures for filing a claim from the Real Estate Recovery Fund.
- Association of Unit Owners (AOUO) Contact List (PDF)
- Developer’s Public Reports/Association Biennial Registration
Online search for condominium projects’ Developer’s Public Reports and current association biennial registration information
- Condominium Hotel Operator – Currently Registered (PDF)
The Landlord-Tenant Information website provides are many resources for Landlord-Tenant information. You can the Residential Landlord-Tenant Information Center, read on-line brochures, or call “Consumer Dial.”
Residential Landlord-Tenant Information Center 586-2634 (from Oahu)
From the neighbor islands (toll free):
974-4000, ext. 62634 (from the Big Island)
274-3141, ext. 62634 (from Kauai)
984-2400, ext. 62634 (from Maui)
1-800-468-4644, ext. 62634 (from Molokai & Lanai)
Residential Landlord-Tenant Information Center are 8:00 a.m. – 12 noon Monday through Friday, except State holidays.
Consumer Related Frequently Asked Questions (FAQs)
How do I file a claim against the Real Estate Recovery Fund? To file a complaint against a real estate licensee, please visit the RICO website at: https://web2.dcca.hawaii.gov/ricocomplaint/
See our links to other real estate regulatory agencies.
Visit the Department of Business, Economic Development and Tourism review the latest State of Hawaii Data Book.
The Real Estate Commission does not make recommendations or referrals. However, we do recommend that individuals check with the Regulated Industries Complaints Office (“RICO”) to determine if the individual they are dealing with has a current and active real estate license and that no complaints have been filed against their real estate license. Visit RICO at: https://cca.hawaii.gov/rico