Division of Consumer Advocacy (DCA)

Who We Are

DCA Overview

The Division of Consumer Advocacy is a state agency established to protect and represent consumer interests before the Hawaii Public Utilities Commission, the Federal Communications Commission, and other local and federal agencies. These organizations have regulatory jurisdiction over public utility services, including power generation, telecommunications services, synthetic natural gas, water and wastewater, transportation, and other similar public utility services. The division assists and represents customers of utility services as a whole rather than a single customer or select group of people.

The Nature of Public Utilities

Public utilities typically operate without competition, making government regulation essential to ensure fair rates. Because utilities require large-scale infrastructure such as poles and wires, it is impractical for multiple companies to duplicate these services. The government regulates these natural monopolies to protect resources while ensuring consumers receive reliable service at reasonable costs.