Questions/Complaints

The Cable Television Division regulates franchised wireline cable operators within the State of Hawaii. CATV determines whether the initial issuance, renewal, or transfer of a cable franchise is in the public’s best interest and enforces obligations of cable franchises. The division also ensure cable operators’ compliance with rules and regulations relating to their practices and procedures such as customer service and technical standards.

Prior to filing your complaint, please contact your service provider regarding questions or problems with your cable television service or billing issues. The DCCA Cable Television Division does not have access to your account information.

Hawaiian Telcom Services Company: (808) 643-6111

Spectrum: (808) 582-6100

If your questions or problems have not been satisfactorily resolved by Hawaiian Telcom or Spectrum, then contact the Cable Television Division.