Gas Utility Services

Clean, reliable, and efficient, gas provides both residential and business customers a viable way to perform these and other daily tasks. On the U.S. Mainland, an abundant supply of natural gas not only allows people to heat their water but their homes as well. Since 1904 Hawaii Gas has been the only franchised gas utility in the State of Hawaii. Because Hawaii has no naturally occurring source of petroleum products or natural gas like those found on the mainland, Hawaii Gas produces Synthetic Natural Gas (SNG) from petroleum by-products.  The company also purchases Liquefied Petroleum Gas (LPG), or Propane, mostly from local refineries and this along with SNG is used to meet the needs of their customers.

Utility & Nonutility Gas Energy: How is it Supplied?

The Gas Company delivers SNG and LPG through utility (regulated) and nonutility (nonregulated) services, with utility services subject to regulations by the PUC. The primary difference between utility and nonutility gas services is the way the gas is distributed. Utility gas is distributed via an underground transmission system, primarily throughout Oahu’s urban core. This transmission system is supplied by a large SNG plant located near Campbell Industrial Park. Nearly 1,000 miles of underground pipeline, between Kapolei and Hawaii Kai carry SNG directly from the plant to homes and businesses alike. Additional utility services are provided to other parts of Oahu and the neighbor islands by underground lines that supply gas to customers from a centrally located propane tank or holder.

Your Utility Gas Bill

Understanding your gas bill will help to ensure timely payments and continuous service. Click Here to learn more about your gas bill. For answers to questions about their gas bill, how they are charged, and the rates at which they are charged – view Hawaii Gas rates and tariffs.