Ensuring Fair Practice
For Consumers and Public
We ensure public trust with high professional standards and clear regulation, providing clarity and resources to make confident choices, protect rights, and resolve issues.
Get Resolution
File a Complaint
If you can't resolve an issue directly with a business or professional, filing a complaint is your next step. We handle a wide range of issues to protect consumers, including:
- Unfair or deceptive business practices and professional misconduct
- Disputes with financial, insurance, or investment services
- Problems related to cable, public utilities, and other regulated services
- Reports of individuals or companies operating without a required license
Hire with Confidence
How to Hire a Licensed Contractor?
The Department of Commerce and Consumer Affairs emphasizes you take the time to do your research and hire a licensed contractor. We are providing you with
- Resources and Handouts
- Tools to verify contractor licenses
- List of Licensed Contractors
- Information on how to report unlicensed activity
Research First
BusinessCheck
BusinessCheck provides comprehensive background information on businesses and licensed professionals in Hawaii. Other resources include:
- Licensee Name Search
- Licensee Complaint History
- Business Name Search
- Business Complaint History
- General Excise Tax License Search
Consumer Protection
Lemon Law Information
Hawaii's State Certified Arbitration Program helps consumers resolve new motor vehicle warranty disputes. The program provides arbitration services for cars and motorcycles that cannot be properly repaired under manufacturer warranty. You will also find:
- Consumer information
- Manufacturer Information
- Statistics by Year
Rental Guide
Landlord-Tenant Information
The State's official resource for landlord-tenant matters. We provide the complete legal code, helpful handbooks, and important legislative updates and other resources such as:
- Information Center Contact Details
- FAQs
- Directory of Agencies and Organizations
Threat Watch
Consumer Notices
Stay ahead of scams. The Office of Consumer Protection posts timely alerts on fraud, data breaches, and emerging consumer threats in Hawaii, including:
- The newest tactics scammers are using for rentals, gift cards, and phishing
- Crucial warnings about security breaches that could impact your data
- Enforcement actions taken against unlicensed or deceptive businesses